Frequently Asked Question

What are my Language Matters UK settings
Last Updated 5 months ago

Below are the instructions for setting up your email with your '*name*' email address. The most common systems are described but if you have a different one, please email support or raise a ticket above at .

Its not always straightforward and Microsoft Outlook are notorious for blocking sub accounts on their systems. If you do get any errors, please contact LIGENT support or raise a ticket above.

You can also check your emails by visiting and entering your email address and password.

Install With Apple Mail

  1. Go to Mail and open up the Preferences box.
  2. Click the + icon in the bottom left and click Other Mail Account at the bottom.
  3. Select Mail Account and click continue.
  4. Add your name, full email address and password. Be extra careful to use the full email (*name* and case-sensitive password. Click Sign In.
  5. Extra fields will show up and you’ll be met with an error message – don’t fret.
    • Under email address enter your full email address.
    • Enter your full email address as your username.
    • Under Account Type select IMAP.
    • Under Incoming Mail Server write
    • Under Outgoing Mail Server write
  6. Not long now! Back to the toolbar, click Mail, then Preferences, and highlight your newly created email address.
  7. Under Advanced go to IMAP Path Prefix and type INBOX.

Keep your fingers crossed and send some test emails. Reply to them, and reply again.

Apple Mail Setup image
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It looks like jargon, but once it’s over you needn’t worry about mailing through Apple.

Install With iPhone

Below are instructions for setting emails on your iPhone. Before you begin, make sure you copy your secure password so that it can be pasted whenever needed!

  1. Go to Settings > Mail.
  2. Go to Accounts > Add Account > Other
  3. Click Add Mail Account > Add your name, your new email address and paste your password. Click Sign In.
  4. For Incoming Mail Server
    • Host Name:
    • Username: your new email address
    • Password: paste your password
  5. For Outgoing Mail Server
    • Host Name:
    • Username: your new email address
    • Password: paste your password

Click Save and wait for it to verify.

Install With Gmail

Gmail involves two setups – the means to send emails, and the means to receive them.

  1. Go to Settings > Account & Import
  2. Go to Send Mail As and Add Another Email Address As Your Own
  3. Enter your name and new email address (*name*
  4. Leave Treat As An Alias Checked
  5. Click Next Step.
    • For SMTP Server enter
    • For Port select 465
    • For username write your new email address
    • For password write your mailbox password
    • Select Secured Connection Using SSL
  6. Go to and login with the above details.
    • Copy the verification code sent by Google.
    • Enter the verification code and click verify
  7. Return to Gmail, click Settings and click Check Mail From Other Accounts
  8. In this page:
    • Your username is your new email address
    • Your password is your mailbox password
    • Your POP Server is
    • Your Port is 110
    • Select Leave a copy of retrieved messages on the server
    • Select ‘label incoming message …’
    • Click Add Account

What now? When you click Compose, you can select your new email address from the dropdown menu. You can then set the address to default by returning to Settings and navigating to Send Mail As.

Install With Microsoft Outlook

If you are using Microsoft Outlook, the setup is fairly straightforward:

  1. Go to Settings > Connected Accounts
  2. In Add a connected account click other email accounts
  3. Enter your username (*name* and password, then click save.
  4. Go back to Settings > Connected Accounts, select your new account and click the edit symbol to go into advanced settings
  5. Fill in your username and password where asked
  6. Under Server information add the following
    • Incoming server:
    • Incoming port: 993
    • Authentification: Basic
    • Encryption: SSL
    • Outgoing server:
    • Outgoing port: 465

Click save and go! Next, wait for MS to import all your settings from the mailbox. An extra folder with your new email address should appear in your inbox. Now you can send and receive Gridhost emails using Microsoft Outlook.

Install With Thunderbird

  1. Go to File, New and Existing Mail Account
  2. Type your display name, email address and password. Click continue and be taken to the screen.
  3. Thunderbird will look up the mail provider. Once it has finished, click manual config and enter the following information.
    • For Incoming, select as the sever name, 993 as the Port, SSL/TLS in the dropdown and Autodetect for Authentication.
    • For Outgoing (SMTP), once again type as the server name, 465 as the Port, SSL/TLS in the dropdown and Autodetect for Authentication.
    • Usernames for both incoming and outgoing should be your email address.
Thunderbird settings image
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An outline of the email settings in Thunderbird.

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