Frequently Asked Question

Updating email servers for 'languagemattersuk.com' emails
Last Updated 5 months ago

Gmail

go to Settings

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Then click 'See all settings'

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Then click the 'Accounts and Import' tab.

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Look for 'Send mail as' and look for the Language Matters line. Under this setting will be either the line saying:

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cloud816.thundercloud.uk (this needs to change!)
or
mail.languagemattersuk.com
(this DOESN'T need to change!)

If your settings are cloud816.thundercloud.uk then you will need to change it to
mail.languagemattersuk.com

To change the settings, click the 'edit info' link.

Click Next Step

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This next screen is where you will have to change the cloud816.thundercloud.uk settings.

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Change the SMTP Server settings to

mail.languagemattersuk.com

You will need to enter your password to save the changes.

Nothing else needs to be changed.

Outlook

Important: Microsoft removed the ability to connect new accounts to Outlook.com on May 10, 2021 and will remove the ability to sync existing connected accounts on July 1, 2024.

This will not affect Outlook 365 users

Go to settings

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Click 'Sync email'
Look for 'Manage your connected accounts' and select the Language Matters email address and click the 'edit' icon!

If the 'Incoming (POP/IMAP) server' is 'cloud816.thundercloud.uk' then it needs to change to:

mail.languagemattersuk.com

ALL OTHER SETTINGS INCLUDING THE PORT SETTINGS STAY THE SAME!

You will need to add your UN (your email address) and your password to save the changes. 

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