Frequently Asked Question
Gmail
go to Settings
Then click 'See all settings'
Then click the 'Accounts and Import' tab.
Look for 'Send mail as' and look for the Language Matters line. Under this setting will be either the line saying:
cloud816.thundercloud.uk (this needs to change!)
or
mail.languagemattersuk.com (this DOESN'T need to change!)
If your settings are cloud816.thundercloud.uk then you will need to change it to
mail.languagemattersuk.com
To change the settings, click the 'edit info' link.
Click Next Step
This next screen is where you will have to change the cloud816.thundercloud.uk settings.
Change the SMTP Server settings to
mail.languagemattersuk.com
You will need to enter your password to save the changes.
Nothing else needs to be changed.
Outlook
Important: Microsoft removed the ability to connect new accounts to Outlook.com on May 10, 2021 and will remove the ability to sync existing connected accounts on July 1, 2024.
This will not affect Outlook 365 users
Go to settings
Click 'Sync email'
Look for 'Manage your connected accounts' and select the Language Matters email address and click the 'edit' icon!
If the 'Incoming (POP/IMAP) server' is 'cloud816.thundercloud.uk' then it needs to change to:
mail.languagemattersuk.com
ALL OTHER SETTINGS INCLUDING THE PORT SETTINGS STAY THE SAME!
You will need to add your UN (your email address) and your password to save the changes.